Refund policy

IMPORTANT: PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE SHIPPING A RETURN.

Please email support@coveandthread.com with your order number before sending an item back so we can provide return instructions and help identify your parcel. Returns sent without identifying information may experience processing delays. Our full return address is publicly provided in Section 10 below. Contacting support is not required merely to obtain the address, and this recommendation does not limit any rights you have under applicable law.

At Cove & Thread, we want you to feel confident about your purchase. If something is not right with your order, this policy explains how returns and refunds work, including eligibility, return shipping costs, and the steps to follow.

This policy applies to purchases made through coveandthread.com and delivered within the United States.

1. 30-Day Return Policy

We offer a 30-calendar-day voluntary return window, beginning on the date your order is delivered.

If you wish to return an item because you have changed your mind, you must contact us within 30 calendar days of receiving your order.

To qualify for a standard return, items must:

• Be unused, unwashed, and in their original condition.
• Be free from damage, stains, odors, or signs of wear caused after delivery.
• Include original tags, labels, and accessories where applicable.
• Be returned with their original packaging where reasonably possible.
• Be accompanied by proof of purchase or sufficient information to identify the order.

Items that do not meet these conditions may not qualify for a standard change-of-mind return.

These conditions do not limit your rights concerning defective, damaged, incorrectly supplied, unsafe, or misdescribed products under applicable law.

2. How to Return an Item

To start a return, please follow these four steps:

Step 1 — Contact Customer Support

Email support@coveandthread.com within the applicable return window.

Please include:

• Your order number.
• The name of the item you wish to return.
• The email address used when placing your order.

You may also explain the reason for your return, although this is not mandatory for a standard change-of-mind return.

Step 2 — Review Return Instructions

Our support team can help identify your order, explain the applicable return conditions, and provide any return reference needed to help process your parcel.

The physical return address is publicly available in Section 10. You do not need to contact customer support merely to obtain it.

Step 3 — Package and Send Your Return

Please package your return securely and include your order number or other identifying information inside the parcel.

Send the item to the designated return address provided below, unless our customer support team has supplied a different verified destination for your specific order.

Step 4 — Keep Your Shipping Confirmation

We recommend using a shipping service with tracking and keeping your shipping receipt until the return has been resolved.

You may share your tracking information with our support team to help us identify your return.

Tracking is recommended but is not a universal condition for exercising any rights provided by applicable law.

3. Return Shipping Costs

Return shipping costs are the charges for sending an item from your location back to our designated return center. These costs are separate from any original delivery charges paid when placing your order.

For standard returns where you have changed your mind, ordered the wrong item or size, or no longer wish to keep the product, you are responsible for the direct cost of return shipping.

Because our return center is located in China, international return shipping costs may vary depending on the parcel's weight, dimensions, destination, and the shipping carrier or service you choose.

We recommend checking the expected international return shipping cost and any applicable carrier requirements before sending your parcel.

We do not charge a separate return-processing or restocking fee for an eligible standard return under this policy. However, the direct return shipping cost remains the customer's responsibility for a standard change-of-mind return.

If an item arrives defective, damaged, incorrect, or otherwise does not conform to your order, we will provide an appropriate remedy and cover necessary return shipping costs where required by applicable law.

Please contact our support team before shipping a defective or incorrectly supplied item so we can determine an appropriate remedy and help avoid unnecessary postage expenses.

You will not be required to pay return shipping costs that we are legally responsible for.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly supplied, or materially different from its description, please contact us as soon as reasonably possible.

Email support@coveandthread.com with your order number and a description of the issue.

If available, please include photographs showing the problem and any relevant packaging damage. Photographs can help us investigate, but their absence does not automatically remove your legal rights.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• A replacement item.
• A refund.
• Another remedy required by applicable consumer protection law.

We will review the circumstances of the issue and explain the appropriate resolution, including whether a physical return is necessary and how any required return shipping costs will be handled.

Where we are legally responsible for the cost of returning defective, damaged, incorrectly supplied, or nonconforming merchandise, those necessary costs will not be imposed on you.

Your rights concerning defective, unsafe, or misdescribed products are not limited to the voluntary 30-day return window where applicable law provides additional protection.

5. Refunds

Once we receive your returned item, we will inspect it to verify its condition and eligibility under the applicable return terms.

We will notify you of the outcome and process any approved refund promptly. Refunds required by applicable law will be processed within the legally required timeframe.

Refunds are processed back to the original payment method used for the order.

After a refund has been issued, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider. This is an estimated payment-provider posting period and does not extend any legally required refund deadline.

Business days are Monday through Friday, excluding applicable public holidays.

Original Delivery Costs vs. Return Shipping Costs

To avoid confusion, original delivery costs and return shipping costs are two different charges:

• Original delivery costs: Any shipping fees charged when your order was originally shipped from us to your delivery address.
• Return shipping costs: The shipping charges incurred when you send an item from your location back to our designated return center in China.

Original delivery costs are not the same as return shipping costs. A refund of an original delivery charge does not mean that we pay for the cost of sending a returned item back to our return center.

Original Delivery Charges for Standard Returns

Cove & Thread offers free standard shipping for eligible orders delivered within the United States. If you paid no original standard delivery charge, there is no original standard shipping fee to reimburse.

For a standard change-of-mind return, any separately charged original delivery fees are generally non-refundable unless the applicable purchase terms or law require otherwise.

The direct cost of sending an eligible change-of-mind return to our designated return center remains your responsibility, as explained in Section 3.

Refunds for Defective, Incorrect, or Undelivered Orders

Where a refund is required because an order is defective, incorrectly supplied, undelivered, cannot be fulfilled, or is otherwise nonconforming, we will refund the applicable amounts in accordance with the law.

Where a full refund of an unshipped order is required under applicable law, the refund will include the full amount paid for that order, including any original delivery charges actually paid.

For defective or incorrectly supplied goods, any refundable original delivery charges and necessary return shipping costs will be handled according to the circumstances and applicable consumer protection law.

Partial Returns

If you return only part of an order, the refund will generally relate to the eligible returned item or items. Any refund of an original delivery charge, if applicable, will depend on the actual order charges, the circumstances of the return, and applicable law.

A partial return does not automatically entitle the customer to reimbursement of an entire original delivery charge, nor does it remove any reimbursement right required by applicable law.

Refund Assistance

If you have not received your refund after the expected payment-provider processing period, please contact us at support@coveandthread.com.

6. Exchanges

If you would like a different item, size, color, or product variation, please contact our customer support team.

We will explain the available options based on your order and product availability.

Where a direct exchange is unavailable, you may return an eligible item under this policy and place a separate order for the preferred product.

Standard change-of-mind return conditions and applicable return shipping responsibilities continue to apply when an eligible return is made as part of a replacement purchase.

For defective or incorrectly supplied items, applicable consumer rights continue to apply independently of our standard exchange process.

7. Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at support@coveandthread.com.

If your order has not yet been dispatched, we will attempt to stop the shipment or make the requested change.

Once an order has entered the fulfillment or shipping process, cancellation or modification may no longer be operationally possible.

If your order is already in transit, you may need to accept delivery and follow the applicable return procedure.

Refusing delivery does not automatically constitute a completed voluntary return or cancellation.

Shipping Delays and Legally Required Cancellations

If we cannot ship your order within the promised shipment period, or within the period required by applicable law where no shipment period was promised, we will provide the required notice and an opportunity to consent to the delay or cancel the affected order for a prompt refund.

If you decline a proposed shipping delay, or we cannot obtain the consent required by law, we will cancel the affected order and issue the legally required refund promptly.

When a full refund is required because an order cannot be shipped, it will include all amounts paid for the affected order, including any original delivery charges actually paid.

Cancellation and refund rights provided by applicable federal or state law remain unaffected by our ordinary order-processing procedures.

8. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

You can review our current delivery information in our Shipping & Delivery Policy.

We will review the available tracking information and investigate the delivery status where necessary.

If tracking indicates that an order was delivered but you cannot locate it, please contact us with your order number so we can review the available delivery information.

A delivered tracking status does not automatically remove any responsibility we may have under applicable law.

If an order is confirmed lost, cannot be fulfilled, or is otherwise subject to a legally required refund, we will provide an appropriate resolution, including a refund or replacement where applicable.

Where a full refund is legally required for an undelivered or unfulfilled order, it will include any original delivery charges that must be reimbursed.

We will not require you to wait indefinitely for an undelivered order or waive any rights provided under applicable consumer protection laws.

9. Important Information

Our 30-day return policy is a voluntary commercial return policy for eligible purchases.

It does not replace or limit any rights you may have under applicable federal or state consumer protection laws, including rights relating to defective, damaged, misdescribed, unsafe, incorrectly supplied, or undelivered products.

The voluntary conditions described in this policy apply to standard change-of-mind returns. Where applicable law provides additional or different rights, those legal requirements take precedence.

Return shipping costs and original delivery charges are treated separately. The responsibility for each depends on the reason for the return, the applicable purchase terms, and any mandatory consumer rights.

This policy applies to purchases made through Cove & Thread for delivery within the United States.

10. Return Address

Our designated return center is located in China.

Returns should be sent to this address unless our customer support team has provided a different verified return destination for your specific order.

This is the physical destination for merchandise returns and is separate from our registered business address in the United States.

Important: Our registered business address in Wyoming is not a customer merchandise return address. Please do not send returned products to that address.

Because the designated return center is located in China, international shipping charges and carrier requirements may apply when returning merchandise from the United States.

11. Contact Information

For questions about returns, refunds, exchanges, cancellations, or order issues, please contact:

Cove & Thread
Website: www.coveandthread.com
Email: support@coveandthread.com

For additional assistance, you may also visit our Contact Us page or review our Frequently Asked Questions.