Shipping policy

At Cove & Thread, we aim to make the delivery process clear and straightforward. This policy explains how orders are processed, our estimated delivery times, shipping charges, and what to do if your shipment is delayed or does not arrive as expected.

This policy applies to orders placed through coveandthread.com for delivery within the United States.

1. Shipping Destinations

Cove & Thread serves customers in the United States.

Delivery availability depends on the shipping address entered at checkout. If we cannot deliver to a particular address, the shipping option may be unavailable during checkout.

All prices and shipping charges are displayed in US dollars (USD).

2. Order Processing Time

Processing Time: 3–5 business days

Once your order has been placed and payment has been successfully processed, we begin preparing it for shipment.

Order processing may include payment verification, order preparation, and shipment arrangements.

Our order cutoff time is 5:00 PM Mountain Time (MST/MDT), Monday through Friday.

Orders placed after the cutoff time, on weekends, or on applicable public holidays are considered received on the next business day for processing purposes.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time does not include the time your parcel spends in transit after dispatch.

3. Shipping & Delivery Times

Our standard estimated delivery schedule is:

• Processing Time: 3–5 business days
• Transit Time: 7–10 business days
• Total Estimated Delivery: 10–15 business days

The total estimated delivery time includes both order processing and shipping transit.

Business days are Monday through Friday, excluding applicable public holidays.

These estimates apply under normal operating and shipping conditions. Actual delivery may be affected by carrier disruptions, severe weather, public holidays, customs processing where applicable, or other circumstances outside the normal shipping process.

We aim to meet the stated delivery schedule and will communicate material delays in accordance with applicable law.

4. Shipping Costs

Standard shipping within the United States is free.

Shipping options and any applicable charges are shown at checkout before an order is placed. For eligible US addresses, standard shipping appears as free in the order total.

We do not add undisclosed shipping charges after an order has been placed.

5. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, tracking information will be provided when available.

Tracking updates may take some time to appear after the shipment information is created or received by the carrier.

If your tracking number is not showing updates immediately, this does not necessarily mean your parcel has stopped moving.

For assistance with tracking, contact our customer support team at support@coveandthread.com.

Please include your order number so we can help identify your shipment.

6. Shipping Delays

Although we work toward the estimated delivery schedule, unforeseen circumstances may occasionally affect shipping.

Potential causes include:

• Carrier or transportation disruptions.
• Severe weather conditions.
• Public holidays.
• Customs or other transit-related processing where applicable.
• Unexpected fulfillment or logistical difficulties.

If we determine that your order cannot be dispatched within the stated processing period, we will notify you and provide the revised shipping information and cancellation or refund options required by applicable law.

Where your consent to a delayed shipment is legally required, we will request it. If you decline the delay, or we cannot obtain the required consent, we will cancel the affected order and issue a prompt refund to the original payment method.

We will not require you to wait indefinitely for an order that cannot be fulfilled.

7. Incorrect or Incomplete Shipping Addresses

Please check your shipping information carefully before completing your purchase.

Customers are responsible for providing an accurate and complete delivery address, including any applicable apartment, unit, or building number.

If you notice an error after placing your order, contact us as soon as possible at support@coveandthread.com.

We will attempt to correct the information before dispatch when operationally possible.

Once an order has been shipped, changes to the delivery address may no longer be possible.

If a parcel is returned because of an incorrect or incomplete customer-provided address, please contact us so we can review the available redelivery or refund options.

Any additional shipping charges will be explained before a new shipment is arranged.

This section does not limit your rights where a delivery problem results from our error or another circumstance for which we are legally responsible.

8. Missing, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact our customer support team.

Email: support@coveandthread.com

Include your order number and a description of the delivery issue.

We will review the available shipment information and, where necessary, investigate with the relevant shipping provider.

If a shipment is confirmed lost, cannot be delivered, or otherwise requires a refund under applicable law, we will provide an appropriate resolution, including a replacement or refund where applicable.

Refunds are processed back to the original payment method used for the order.

9. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

• The delivery location and surrounding area.
• Your mailbox, porch, or other designated delivery area.
• Whether someone at your address accepted the package.
• Any available delivery notification from the carrier.

If the package is still missing, please contact support@coveandthread.com.

We will review the delivery information and assist with an investigation where appropriate.

A delivered tracking status does not automatically remove any responsibility we may have under applicable law.

10. Multiple Shipments

In some circumstances, an order containing multiple items may be dispatched in separate packages.

If your order is divided into multiple shipments, the parcels may arrive on different dates and may have separate tracking details.

Any applicable delivery information will be communicated when available.

11. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will attempt to accommodate changes before dispatch, but modifications cannot always be guaranteed once fulfillment has started.

If an order has already been shipped, the applicable return procedure may need to be followed.

For more information about returns, please refer to our Return & Refund Policy.

Nothing in this section limits cancellation or refund rights provided under applicable consumer protection laws.

12. Contact Information

If you have questions about shipping, delivery times, tracking, or an outstanding order, please contact:

Cove & Thread
Website: coveandthread.com
Email: support@coveandthread.com